Lloyds TSB Pet Insurance

Key Features and Benefits of a Lloyds TSB Pet Insurance Policy
The policy you have purchased is underwritten by UK Insurance Limited and will run monthly for a
period of 12 months unless you advise us otherwise.
Please read your policy carefully to ensure it meets your needs.
Your policy schedule shows you which sections you are covered for, any excesses that may apply and
premiums due. Please check you have the cover you require.
Please also read any separate endorsement letters that may apply to your policy

Helplines
In addition to the cover above your policy provides access to three helplines. Find a vet, pet
bereavement and legal advice.
Your right to cancel
If this cover does not meet your requirements, please return all your documents within 14
days of receipt. We will return any premium paid in full provided no claims have been made
on the policy during that time.
How to make a claim
To notify us of a claim in the first instance please telephone 0845 300 1106.
How to complain
Should there ever be an occasion where you need to complain, please call us on our priority
number 0800 056 0114. If your complaint relates to a claim, contact your claims handler
whose details will be shown in your claims documentation.
If you wish to write, then address your letter as follows:
Lloyds TSB Pet Insurance
Inter Group Insurance Services
Lumbrey Park
Selborne Road
Alton
Hampshire
GU34 3HF
If we cannot resolve the differences between us, you may refer your complaint to the
Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall,
London E14 9SR, telephone 0845 080 1800.

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